1.You will meet new people Lots of people pass through during the call center job. This is due, inter alia, to the fact that in such companies there is quite a large turnover of employees. Also some projects require the employment of a large number of people. You can take this aspect as a very positive thing in your life, even if you are not very fond of people. Getting to know other people always gives a different point of view, develops a person and can result in a new, long-term friendship. You don’t even expect the incredibly interesting personas… Read More »Call center job – 5 reasons why you shouldn’t be scared
We can find a two types of customers in a telephone consultant job (yes, I know – customers can be categorized into an infinite number of types, but for the purposes of this article – so in the context of customer service, we will divide them into two groups). “The Chatterbox” – that is, I talk to myself because I like it The first type of client is the so-called chatterbox. Usually an extrovert who likes people, is curious about the world and just loves to chat. This is the type of customer who calls the online store asking about… Read More »Telephone consultant job – check out two types of clients!
1. Patience Patience is greatly underestimated, and yet it is one of the foundations of almost any success. And nothing teaches patience like working from 9 to 5 in a contact center. If you currently work in a place like this, you know very well how annoying customers can be. You also know very well that both in sales and in customer service, patience is a highly desirable trait. I might even say that patience is essential to doing such a job. If you get nervous about every clumsy client and every prolonged conversation – it will be hard for… Read More »10 things that call center teach
It’s hard to imagine working in a contact center is someone’s dream job. We often decide to choose such a job because we do not have much choice or we need to start work as soon as possible. Despite this, many people choose call centers not only for the above-mentioned reasons. So why choose a job in a call center? Let’s try to find 7 reasons why employment in a contact center is a very good idea. 1. Working in a contact center does not require any experience When going to a call center interview, we usually don’t have to… Read More »Contact center – 7 reasons to work there
Anyone who has ever worked in a call center knows that it is rather difficult to call this type of work pleasant. Anyway – every work we do is associated with some hardship that we have to endure. There is a saying: find a job you like and you will never have to work again, but the reality is that once we start operating in a profession that is our passion, routine and repetition creep in and we can start to get bored. There is also a need to perform less enjoyable tasks (e.g. paperwork). When referring to a call… Read More »5 simple tricks that will make working in a call center more enjoyable