It’s hard to imagine working in a contact center is someone’s dream job. We often decide to choose such a job because we do not have much choice or we need to start work as soon as possible. Despite this, many people choose call centers not only for the above-mentioned reasons. So why choose a job in a call center? Let’s try to find 7 reasons why employment in a contact center is a very good idea.
1. Working in a contact center does not require any experience
When going to a call center interview, we usually don’t have to worry about experience. Such companies willingly accept new employees, regardless of their previous professional adventures. Thanks to this, we gain the most valuable thing that we can receive from the employer – time. In many call centers, it is only a few days from the interview to the commencement of training. The recruitment process doesn’t take much time, so we can also count on the fact that your first paycheck will appear much faster 🙂
Yes, this is probably the most valuable thing, apart from the experience gained working in a call center. Training courses offered by contact centers on a wide range of issues, include:
- computer operation
- operating specialized contact center software
- knowledge of CRM systems
- improving soft skills
- professional customer support
- good team performance
- sales techniques
- broadly understood product knowledge
- working with a difficult client (I devoted more time to this topic in the “How to work in a call center without going crazy” ebook)
You will learn many intricate issues about the company or product you deal with – insurance, banking products, electronics, household appliances and everything else. You don’t even expect how often you will be able to use this knowledge in your daily life (even if you no longer work in a call center). In addition, the knowledge you will acquire while working in a call center will be extremely important for future employers – if you choose to follow a different career path.
3. The opportunity to gain valuable experience
In addition to the aforementioned training, you will gain valuable work experience – especially in working with clients and people in a team. You will learn the principle operations of a large company, see if you like this mode of work and assess whether you are the type of corporate employee who would rather work in the field with people or in the privacy of your home.
4. Possibility of promotion
This is another reason people want to work in a call center. Promotion opportunity – sometimes even a very quick promotion. Contact centers are large teams that need the right people to manage – not necessarily experienced managers, but simply people who have leadership skills and communicate well with others. Such people should also be able to motivate the team and achieve better results. Very often, only internal recruitment starts for managerial positions in call centers, as the manager should know the specifics of the project and the team. The more there is, the greater the chance of a quick promotion. And there are many positions you can be promoted to – team manager, product manager, analyst, location manager, training specialist and many more.
5. New business contacts
By contacting clients, you can acquire knowledge about the companies and the people who run them. It is a source of motivation and inspiration, as well as invaluable case-studies, for you to create something of your own in the future. And usually, customers of contact centers are owners of various industries, so everyone will learn something interesting. Ideas and valuable business lessons will be available for you every day! For this reason, I always recommend projects that – at least partially – require contact with companies.
6. Cool people around you
I cannot count how many interesting people I have met while working in a call center. I maintain many contacts to this day, although almost everyone went in a different direction. Often, during breaks, we could exchange experiences, knowledge, talk about completely unimportant matters, laugh or simply complain about clients (although I strongly advise against the latter – read the Telesamurai ebook to find out why). Apparently, the best thing that can happen to a human being is another human being – and there are plenty of people in contact centers.
Yes, don’t look askance at the title of this point. Earnings in a contact center vary – the range is large, but if you have a bit of talent and self-discipline, you can earn a lot. For example, projects that require the knowledge of a language other than the country in which the company operates. Very often in call centers – after reaching the appropriate sales thresholds – a percentage commission is paid, which can be really large. Projects related solely to customer service are less paid, but it also depends on the company you work for. In a bank – for example – a fixed salary can be really impressive. You can also check the Telemarketer Job Earnings Report here. Remember that in most cases such reports do not include commission and bonuses.
In conclusion, there are many reasons for working in a call center. It is enough to be willing to see them and extract as many things as possible that may bear fruit in the future. Perhaps you know other reasons for working in a call center. If so, feel free to share them in the comments!