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10 things that call center teach

1. Patience

2. Composure

3. Rapid response

4. Empathy

5. Computer skills

6. Collaboration with people

7. How a large company operates

  • observe the relationships between the departments of the company, the activities of the management staff
  • experience and find out which aspects have the greatest impact on the smooth functioning of the company (you will notice that, for example, customer service, although not always selling directly, has a huge impact on sales).
  • see which customer or product is most profitable. You are probably wondering: “what do I need this knowledge for?”

8. Sales

9. Customer service

10. Product / industry knowledge

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