The first part of the journey is ahead of you – 42 pages of practical knowledge on telephone customer service. I was mainly based on my own mistakes, which can make your work a lot easier. The publication will also be useful if you want to start your own business and need knowledge for you or your employees. Every experienced entrepreneur knows how extremely important customer service is and how great benefits it brings. Who is this e-book for? – people working in the telephone customer service who want to improve their competences and facilitate everyday conversations – people who… Read More »How to work in a call center without going crazy?