Introduction 3
Chapter I. Motivation, calibration and the like 6
What can be an obstacle in reliable work performance and how to crush it? 9
Chapter II. Workstation – ergonomics – health 10
Workstation, sitting position 10
Monitor 11
Volume and headphones 11
Breaks 12
Chapter III. Teamwork – why should we eliminate certain attitudes? 12
Never speak ill of the client! 12
Chapter IV. I hear how you look – on body posture, breathing, articulation and voice projection 15
Smiling all the time? That’s impossible. 15
Your language attests to you, you attest to the company 16
Breath 17
Posture 17
Gesticulation 18
Only keeping it cool can save you! 18
Chapter V. Good morning, how may I help you? – 11 tips for a standard working day of a consultant 19
Rozdział VI. A difficult client – how to cope with one? 23
Listening 23
Imagination helps 23
Don’t exert pressure, don’t persuade, set firm boundaries. 23
Reiterate 24
Offer specific solutions 24
Every problem is an opportunity! 25
VII. Time to relax – relaxation techniques 26
River 27
Mindfulness 28
Retrospect 28
VIII. Conclusion 29
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