What is call center anyway?
A call center is a centralized office or facility used for receiving and making a large volume of calls, usually for customer service, sales, or support. Call centers are an important part of many businesses, serving as the primary point of contact between the company and its customers. They are typically staffed by trained agents who handle customer inquiries, resolve problems, and process orders. Call centers can be either inbound or outbound, depending on the type of calls they handle. Inbound call centers handle incoming calls from customers, while outbound call centers initiate calls to customers for sales or telemarketing… Read More »What is call center anyway?