Working in a call center can be a challenging and stressful environment, with long hours, high call volume, and demanding customers. However, with the right mindset and approach, it is possible to make the experience more manageable and even enjoyable. Here are some tips for working effectively and efficiently in a call center. 1. Use technology to your advantage: Many call centers have advanced technology systems in place to manage and route calls, as well as to provide agents with the information they need to assist customers. Take advantage of these tools and systems to streamline your work and provide… Read More »Customers – how to deal with difficult ones?
We can find a two types of customers in a telephone consultant job (yes, I know – customers can be categorized into an infinite number of types, but for the purposes of this article – so in the context of customer service, we will divide them into two groups). “The Chatterbox” – that is, I talk to myself because I like it The first type of client is the so-called chatterbox. Usually an extrovert who likes people, is curious about the world and just loves to chat. This is the type of customer who calls the online store asking about… Read More »Telephone consultant job – check out two types of clients!