10 things that call center teach
1. Patience Patience is greatly underestimated, and yet it is one of the foundations of almost any success. And nothing teaches patience like working from 9 to 5 in a contact center. If you currently work in a place like this, you know very well how annoying customers can be. You also know very well that both in sales and in customer service, patience is a highly desirable trait. I might even say that patience is essential to doing such a job. If you get nervous about every clumsy client and every prolonged conversation – it will be hard for… Read More »10 things that call center teach